Motrex LLC Sales Operations Business Analyst and Trainer in Alpharetta, Georgia
This person will be responsible for managing all aspects of the sales operations & customer engagement policies and procedures. This includes onboarding customers through timely approval and setup of Confirmation of Customer Change (COCC) packages, Industrial Program Change Requests (IPCR) and maintaining sales operating policies. In addition, this person will be responsible for sales & service training including design and delivery of training programs.
Maintain sales operating & customer engagement policies and procedures.
COCC & IPCR work flows and all necessary process and procedure documentation for all aspects of these processes.
Work collaboratively with Sales, Finance, IT and Operations to improve the customer onboarding process.
Design and deliver sales & service training programs around business process, sales policies, sales applications (i.e. JDE, SFDC, inContact), product and soft skills.
Develops and maintain reporting on COCC & IPCR packages
Documents business processes in compliance with internal & external audits.
BS Degree in Business, Finance, Accounting or Marketing preferred
Minimum of two years relevant experience
Must be creative and have strong analytical and organizational skills.
Proven project management skills.
Strong attention to detail
Must be proficient in all modules of Microsoft Office.
Excellent communication skills, both written and verbal
Experience with Salesforce.com and JD Edwards is a plus.
Previous experience working in a sales or customer support role is a plus.
Stryten Manufacturing is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Stryten Manufacturing, www.stryten.com, is a leading provider of stored electrical-energy solutions for the Transportation and Industrial markets. Headquartered in Alpharetta, Georgia, the company operates transportation plants in Salina, Kansas, Manchester, Iowa and industrial facilities in Ft. Smith, Arkansas, Kansas City, Kansas and Charlottesville, Virginia. Its manufacturing plants are located Kansas City, Missouri, and Lampeter, Pennsylvania. These locations produce a comprehensive portfolio of battery and energy storage systems and specialty applications for the Transportation, Network Power and Motive Power markets. Also served are industries such as agricultural, automotive, heavy-duty truck, marine, materials handling, military, mining, railroad, security, telecommunications, utility and uninterruptible power supply (UPS), among others.
Job Locations GA-Alpharetta
Requisition ID 2020-2823
Position Type Regular Fulltime
Address 3700 Mansell Road
Postal Code 30022